Affton Auto Service 5316 Heege Rd Affton, MO 63123 314-351-1352

CODE OF ETHICS

AFFTON AUTO SERVICE

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

OUR REVIEWS

(5 Reviews)

5 Star Service
Affton, MO

Went to have my tires balanced on my suburban. Couldn't beat the price he quoted anywhere. Went to pick it up and he told me how much trouble he had balancing the front. He was so concerned he refused to charge me anything. When I insisted he said drive the truck first, and see if it's better. Who does that anymore, not accepting payment when he did the work? I would not hesitate to have him work on anything I have, and would recommend him to anyone. And it ended up he did a great job balancing the tires. No shaking at all. I HAD to pay him for doing such good work.

Adam

Amazing Service
Affton, MO

I do not Know Brandon Mcgauley. I just read his bad review. I have been a long-time customer of Bill/Affton Auto Service for many years. Bill is very honest and professional. His wife Donna and he always go above and beyond for their customers. It is my hope you do not judge this family business on this one opinion. With Brandon's grammatical errors, I can see where he may not understand his bill. This is a tough time for all businesses and negative comments are important to address. I ask you to share your positive comments for Affton Auto Service. I take issue with Brandon thinking he was slandered. I think it is sad things cannot be worked out with such reasonable people. There is never a solution when you use google and the BBB as a weapon not a solution. I have total trust in this business. I am certain Bill and Donna did everything possible to resolve this issue. I guess it is hard to satisfy some people.

Steve G.

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CODE OF ETHICS

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